Shipping Policy

Last updated: August 4, 2026

Thank you for shopping with LifePaw. This policy explains how and when your order is processed, shipped, and delivered. By placing an order, you agree to the terms below.

Order Processing

All orders are processed within 2 to 3 business days after your order is placed. Processing includes reviewing, preparing, and packing your items for shipment. Orders are not processed or shipped on weekends or holidays.

You'll receive a confirmation email when your order is placed, and a second email with tracking information once your order ships. If we're experiencing a high volume of orders, processing may take slightly longer, and we'll notify you if there's a significant delay.

Shipping Times

After processing, estimated delivery takes 7 to 16 business days, depending on your location.

Please note that total delivery time is processing time plus shipping time. All delivery windows are estimates, not guarantees. Delivery times may be affected by carrier delays, customs processing, weather, high-demand periods, or other factors outside our control.

Shipping Rates

We offer free shipping on all orders.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow 2 to 4 business days for tracking information to update after you receive it. If your tracking hasn't updated after several days, feel free to reach out and we'll look into it for you.

Shipping Destinations

We currently ship to the United States, Canada, and Australia. If your country isn't listed at checkout, we're unable to ship there at this time.

Customs, Duties, and Taxes

Orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. LifePaw has no control over these charges and cannot predict their amount. Please check with your local customs office for more information before ordering.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If your order hasn't shipped yet, contact us right away and we'll do our best to correct it. Once an order has shipped, we may be unable to change the address.

Lost, Stolen, or Delayed Packages

Once we hand your order to the carrier, title and risk of loss pass to you, and delivery is in the carrier's hands. If your tracking shows delivered but you can't find your package, please check with neighbors and your local carrier first, as packages are occasionally marked delivered before they arrive.

If your package appears lost or stuck in transit, contact us at service.lifepaw@outlook.com, and we'll work with you to resolve it, including filing a claim with the carrier or arranging a replacement where appropriate. We want you to receive what you ordered.

Damaged Items

If your order arrives damaged, email us at service.lifepaw@outlook.com within 365 days of purchase with your order number and photos of the damage, and we'll make it right with a replacement or refund.

Questions

For any shipping questions, contact us at service.lifepaw@outlook.com and we'll be happy to help.